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Posted on: May 2, 2020

City to offer new online payment service

Photo of Norton's official seal

The City of Norton will begin offering a new online payment service that, for a limited time during the COVID-19 pandemic, will not require customers to pay a convenience fee. The city has partnered with MuniciPay to allow customers to pay City of Norton real estate taxes, personal property taxes, utility bills, and permits using credit cards or electronic check payments. Please see below for information about how to use the new online payment service. The MuniciPay portal can be accessed by visiting www.nortonva.gov/onlinepayment.

Credit Card Payments

To pay a city tax or utility bill or permit fee with a credit card, visit www.nortonva.gov/onlinepayment. Credit cards accepted for bill payments include MasterCard, Discover, American Express, and Visa. For a limited time, MuniciPay will not charge customers a per transaction service fee.

Credit Card Info

Electronic Check Payments

To pay a city tax or utility bill or permit fee using an electronic check payment, visit www.nortonva.gov/onlinepayment. Payments will be withdrawn from your checking or savings account. You will need your 9-digit routing number and your account number. Both can be found on your personal checks. See example below. IMPORTANT: When Payment Options appears, click the “Switch to Pay with Check” link and then continue entering your information. For a limited time, MuniciPay will not charge customers a per transaction service fee.

Check Info

As a reminder, Norton City Hall’s lobby is currently closed to the public due to the COVID-19 pandemic. In addition to the MuniciPay online payment service detailed above, there are several other options to submit city bill payments. See https://www.nortonva.gov/225/Payment-Methods for details on the alternative payment service options listed below:

•    Official Payments Service. Fees apply for this online payment service.

•    Automatic Payment Plan Service 

•    Online payment services offered through a personal bank 

•    Deposit payments in the drop box located at the front of Norton City Hall, 618 Virginia Avenue NW 

•    Mail a check or money order co-payment of services and taxes to: City of Norton, P.O. Box 618, Norton, VA 24273.

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